Frequently Asked Questions
About Products and Services
What Products Do You Offer?
BangVapes specializes in high-quality disposable vapes. We also offer a wide variety of premium e-liquids and vape accessories to enhance your vaping experience.
What is the Quality of Your Products?
All products from BangVapes undergo rigorous testing to meet our high standards.
Do You Provide OEM Services?
Yes, BangVapes provides OEM services for businesses looking to create their own branded vape products. Please contact our customer support team to discuss your specific needs.
Do You Offer Wholesale Services?
Yes, BangVapes offers wholesale services. We provide a discount of up to 40% for customers purchasing more than 1000 units. For more information and to discuss wholesale prices, please contact our customer support team.
About Payment
Which Payment Methods Do You Accept?
We accept a variety of payment methods. For example Credit Card, Trustly, Bancontact, Przelewy24, Multibanco, SEPA, Crypto（USDT, BTC ect.） and more. Check the checkout page for all options.
Why was My Payment Declined?
Payments can be declined for several reasons. For example, wrong card details, insufficient balance or problems with the payment service. Please check your details or contact your bank/payment provider.
How Can I Obtain an Invoice?
Need an invoice? You can request one during checkout. We’ll then send it via email.
Is Payment Secure?
We provide secure payments. We use encryption and comply with PCI standards.
How Can I Receive an Order Confirmation After Making a Payment?
Yes, immediately after successful payment you will receive an email with order confirmation.
How Can I Request a Refund?
Please contact our customer service team and provide your order details. We will help according to our refund policy.
About Shipping
How Long does it take to Process My Order?
BangVapes orders are typically processed within 1-3 business days. Once processed, we ship immediately.
Which Shipping Companies Do You Use?
BangVapes uses reliable shipping companies such as DHL, DPD, UPS, and local postal services to ensure your order is delivered safely and promptly.
How Do I Track My Order?
After your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the BangVapes website or the shipping company’s website.
Can I Cancel My Order After It's Shipped?
Unfortunately, orders cannot be canceled after they’ve been shipped. Please ensure that all order information is correct before completing your purchase with BangVapes.
Which Countries Can be Shipped to?
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
What is the Shipping Time?
Shipping with BangVapes usually takes 7-14 business days, depending on your location.
Returns and After-Sales Service
What if I Receive a Damaged Product or Have a Quality Issue?
If you encounter any quality issues or receive a damaged product, please contact the BangVapes customer support team immediately. We will arrange for a replacement or refund as return policy.
Can I Return or Exchange a Product?
Yes, BangVapes has a hassle-free return and exchange policy. Please visit our Return Policy page for detailed information on how to return or exchange your purchase.
Customer Support
How do I Contact Customer Support?
You can contact the BangVapes customer support team via email at [email protected] or WhatsApp at +43 67844076299. We are available Monday to Friday from 9 AM to 9 PM China Standard Time.
